Privacy policy

JULYX Privacy Policy

Last updated: 29 August 2026

This Privacy Policy explains how JULYX collects, uses and protects your personal information when you visit our website, place an order, create an account, sign up to marketing or contact us.

By using our website, you agree to the collection and use of your information as described in this policy.

Who We Are

JULYX is an online fashion store.

For privacy enquiries, you can contact us at:

contact@julyx.co.uk

Information We Collect

When you visit or shop with JULYX, we may collect the following information:

- Your name
- Email address
- Phone number
- Billing address
- Delivery address
- Order details
- Payment and transaction information
- Customer service messages
- Website usage information
- Device, browser and IP address information
- Marketing preferences, if you choose to subscribe

We do not directly store your full card details. Payments are processed securely by our payment providers.

How We Use Your Information

We use your personal information to:

- Process and fulfil your orders
- Arrange delivery and tracking
- Contact you about your order
- Respond to customer service enquiries
- Process returns and refunds
- Improve our website and customer experience
- Prevent fraud and protect our store
- Send marketing emails only where you have agreed to receive them
- Meet legal, tax and accounting obligations

Legal Basis for Using Your Information

We use your information where it is necessary to complete your order, provide customer support, meet legal obligations, protect our business, improve our service, or where you have given consent for marketing.

Marketing

If you subscribe to JULYX emails, we may send you updates about new arrivals, offers, styling inspiration and brand news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at contact@julyx.co.uk.

We will not send you marketing emails unless you have chosen to receive them.

Sharing Your Information

We may share your information with trusted third parties who help us run our store and provide our services, including:

- Shopify, our ecommerce platform
- Payment providers
- Fulfilment and delivery partners
- Email and marketing service providers
- Analytics and website performance tools
- Professional advisers where required
- Legal or regulatory authorities where required by law

We only share information where necessary for the service being provided.

International Processing

Some of our service providers may process information outside the United Kingdom.

Where this happens, we rely on appropriate safeguards required by data protection law to help protect your personal information.

Cookies and Tracking

Our website may use cookies and similar technologies to help the website work properly, understand how customers use the site, remember preferences, improve performance and support marketing where applicable.

You can manage or disable cookies through your browser settings. Please note that some parts of the website may not work properly if cookies are disabled.

How Long We Keep Your Information

We keep your personal information only for as long as necessary for the reasons it was collected, including order processing, customer service, returns, fraud prevention, legal, tax and accounting requirements.

Your Rights

Under UK data protection law, you may have rights including the right to:

- Access the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information in certain circumstances
- Object to certain uses of your information
- Ask us to restrict how we use your information
- Withdraw consent for marketing at any time
- Ask for a copy of your information in a portable format where applicable

To make a privacy request, contact us at contact@julyx.co.uk.

Keeping Your Information Safe

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

However, no online service can be guaranteed to be completely secure.

Children’s Privacy

JULYX is not intended for children. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us at:

contact@julyx.co.uk

You also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with how your personal information is handled.

This policy does not affect your statutory rights.