Terms of service

JULYX Terms of Service

Last updated: 29 August 2026

Welcome to JULYX.

These Terms of Service explain the rules for using our website and shopping with us. By visiting our website or placing an order, you agree to these terms.

Who We Are

JULYX is an online fashion store.

You can contact us at:

contact@julyx.co.uk

Use of Our Website

By using our website, you agree to use it only for lawful purposes and in a way that does not damage, interrupt or misuse the website.

You must not use our website to commit fraud, upload harmful content, interfere with the site, or attempt to access areas you are not authorised to use.

Product Information

We aim to display product descriptions, prices, images, sizes, colours and availability as accurately as possible.

Please note that colours may appear slightly different depending on your device screen, lighting and display settings.

Measurements and fit information are provided as a guide only. Fit may vary slightly depending on the style, fabric and cut of the item.

Orders

When you place an order with JULYX, you are making an offer to buy the item or items in your basket.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order.

We reserve the right to refuse or cancel an order where necessary, including where an item is unavailable, payment has not been authorised, incorrect information has been provided, or there has been an obvious pricing or product error.

Prices and Payments

All prices are shown on our website and may vary depending on your location and currency settings.

Payment must be made at checkout using one of the payment methods available on our website.

We do not directly store your full card details. Payments are processed securely by our payment providers.

Delivery

We currently offer delivery to the United Kingdom, Europe and the United States.

Delivery costs and estimated delivery times are shown in our Shipping Policy and at checkout where available.

Orders are processed within 1–2 working days before dispatch.

UK standard delivery usually takes 3–7 working days after dispatch.

International delivery usually takes 7–15 working days after dispatch, depending on the destination country, courier service, customs processing and local delivery conditions.

Delivery times are estimates and may vary due to busy periods, bank holidays, courier delays, customs checks or circumstances outside our control.

Fulfilment and Delivery Partners

Some JULYX orders may be fulfilled and shipped by trusted fulfilment and delivery partners.

Customs and import processing for international orders are handled by our fulfilment and delivery partners where applicable.

JULYX does not charge customers additional customs or import fees after checkout.

If a courier contacts you requesting an unexpected customs, duty or import payment, please contact us at contact@julyx.co.uk before making payment so we can review the issue.

Delivery Address

You are responsible for providing the correct delivery address at checkout.

JULYX is not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete delivery details provided by the customer.

Cancellations, Returns and Refunds

Please see our Return and Refund Policy for full details about returns, refunds and cancellation rights.

You may request a return within 14 days of receiving your item.

Items must be returned unworn, unused, unwashed, in their original condition and with tags attached.

Customers are responsible for return postage costs unless the item is faulty, damaged or incorrect.

This does not affect your statutory rights.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact us at contact@julyx.co.uk within 48 hours of delivery with your order number and clear photographs of the issue.

If approved, we will offer a replacement or refund in line with your rights and our Return and Refund Policy.

Promotions and Discount Codes

From time to time, JULYX may offer discount codes, promotions or offers.

Promotions may be subject to specific terms, including expiry dates, minimum spend requirements or product exclusions.

Discount codes cannot usually be applied after an order has been placed.

We reserve the right to amend, suspend or withdraw promotions where necessary.

Account Information

If you create an account with JULYX, you are responsible for keeping your login details secure.

Please contact us if you believe your account has been accessed without permission.

Website Content

All content on the JULYX website, including images, text, branding, logos, graphics and design, belongs to JULYX or is used with permission.

You must not copy, reproduce, sell, use or distribute our website content without permission.

Privacy

Your personal information is handled in line with our Privacy Policy.

Please read our Privacy Policy to understand how we collect, use and protect your information.

Third-Party Services

Our website may use trusted third-party services to help operate the store, process payments, manage deliveries, analyse performance or support marketing.

We are not responsible for the content, policies or actions of third-party websites or services that are not controlled by JULYX.

Limitation of Liability

We aim to keep our website accurate, secure and available, but we cannot guarantee that it will always be uninterrupted or error-free.

JULYX is not responsible for losses caused by website downtime, technical issues, courier delays, incorrect customer information or events outside our reasonable control.

Nothing in these terms limits or excludes liability where it would be unlawful to do so.

Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated date.

Governing Law

These terms are governed by the laws of England and Wales.

If you have any questions about these Terms of Service, please contact us at:

contact@julyx.co.uk

These terms do not affect your statutory rights.