Refund policy

JULYX Return and Refund Policy

We want you to feel confident shopping with JULYX. If your order is not quite right, you may request a return within 14 days of receiving your item.

To be eligible for a return, your item must be unworn, unused, unwashed, in its original condition, and with all tags attached. Items must be returned in suitable packaging.

To start a return, please contact us at contact@julyx.co.uk with your order number and reason for return. We will then provide return instructions.

Customers are responsible for return postage costs unless the item is faulty, damaged, or incorrect.

If your item arrives faulty, damaged, or incorrect, please contact us at contact@julyx.co.uk within 48 hours of delivery with your order number and clear photographs of the issue. If approved, we will offer a replacement or a refund, including any applicable return postage.

Refunds are issued to the original payment method once your return has been received, inspected, and approved. Please allow a few working days for the refund to appear, depending on your payment provider.

Items returned worn, used, damaged, marked, washed, missing tags, or outside the return window may be refused.

For hygiene reasons, some items may not be eligible for return if they are sealed for hygiene protection and have been opened or used.

This policy does not affect your statutory rights.